External Service Standards

Gerald Edelman’s commitment to its core philosophies is brought together by the service standards detailed below.

These standards set out what you can expect from Gerald Edelman when communicating with us, visiting our premises and using our services.

When you visit our offices

  • We will provide you with a warm and sincere welcome
  • We will treat you with respect and in a professional manner
  • We will ask you to sign in for security and safety reasons

When you call us

  • We will answer your call promptly and efficiently, directing your enquiry as quickly as we can
  • If we are unable to connect you to the appropriate person, we will transfer your call to another team member or a voicemail, as requested
  • If applicable we will attempt to call you back in a prompt and timely manner within an acceptable time-frame

When you write to us or send us an e-mail

  • We will reply promptly with accurate and straightforward  information

When we visit your business premises

  • We will treat your team with respect
  • We will arrive punctually
  • We will be respectful of your priorities and working processes

Client Care

  • Managing your expectations - we will establish mutual expectations so that we can understand your business and  work as a team for your best interests, thus enabling us to fully satisfy your requirements
  • Service and support - we will deliver a personal, caring, dedicated service, providing   pro-active, innovative and  technical support in a professional manner
  • Communication -  as often as appropriate by telephone, e-mail, letter or newsletter, keeping you informed of progress and any relevant  developments
  • Respect – our philosophy is to promote a culture of respect for diversity which is demonstrated in all our dealings with clients and colleagues

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